Yes – Travel Insurance is essential when travelling in remote areas of Australia. Inclement weather, road closures, vehicle breakdowns or accidents can all result in missed connections, lost or damage luggage or injury. Please ensure that you have comprehensive cover.
Our Emergency Response
All of our vehicles carry satellite telephones, these are very modern Sat Sleeves that connect with smartphone technology allowing immediate access to all telephone numbers and information stored in our telephones.
In addition, our guides carry two way radios on walks and we have a UHF radio on board the coach. Our network with local station owners, nursing posts and businesses is very comprehensive.
Having two mature guides on every tour certainly increases safety for our guests in addition to a greater ability to respond, manage and coordinate any accident or injury that occurs. The second guide is also able to care and manage the non-injured passengers. Both guides are qualified with Senior First Aid training, they both drive our trucks and trailers and are all very adept at managing all circumstances.
Guides are supported 24 hours a day, 7 days a week by the owners of Adventure Wild Kimberley Tours, who are extremely experienced in emergency management. In the case of an accident or injury the owners assist to coordinate the required response, Ambulance, RFDS, charter flights etc from Broome, in addition to communicating with family and insurance companies. Assistance is provided with arranging accommodation, flights and cancelling advance reservations at our guests request. We provide letters of support and all the relevant information and documentation for any subsequent insurance claim making the process as fluid as possible.
We actively work towards minimizing risk or injury to any of our guests, however, accidents can happen. We are confident that our abilities, response and assistance to our guests in these circumstances ensure the best possible outcomes for all.
Have more questions for us? We would be happy to answer them.