3 April 2020
COVID-19 Current Situation
Adventure Wild Kimberley Tours are concerned for the health and safety of its guests, employees, families and the wider community.
We are continuing to closely monitor the COVID-19 situation and remain guided by legislation, the advice of our Government, Australia's Chief Medical Officer and our Federal and State Health Ministers.
Australian international and national borders are closed. Residents are told to stay at home unless travelling to work, for essential food items or exercise. There are social distancing rules and gatherings are restricted to two people, other than family groups living in the same household.
Western Australia has declared a State of Emergency due to the COVID-19 pandemic and is doing everything possible in an effort to slow the spread of Coronavirus within the state. Borders are closed. There are binding and enforceable limitations preventing non-essential entry into Western Australia, non-essential travel between regions within our state, and non-essential travel between shires in the Kimberley region. There is no access to or from remote Aboriginal communities. Schools and businesses have closed.
The Kimberley remains a remote, pristine and magnificent destination to visit, with one of the lowest populations per square kilometre in the world. It is imperative that we all work together to control and contain the spread of the virus to ensure minimal impact on the health and economy of our society. Look after yourself and those around you. Abide by the rules and maintain optimum hygiene so that we may recover as soon as possible.
The beautiful Kimberley will be the perfect place to heal and recover from the uncertainties of our current situation. We look forward to welcoming you as soon as possible to our magnificent destination.
What does this mean for our guests?
Although Adventure Wild Kimberley Tours are prepared and ready to commence our season as planned for the 1 May 2020, this is not possible.
Adventure Wild Kimberley Tours strongly support reducing the possible spread of COVID-19 and as a consequence will defer the commencement of our 2020 season pending changes to current restrictions and isolation requirements.
Through the Government measures imposed, we hope that the Coronavirus will be contained and that the impact will be restricted to a delayed start to our season. We still hope to see you in 2020, though this is beyond our control.
Management of COVID-19
Adventure Wild Kimberley Tours have always had strict policies and guidelines applicable to the health and well-being of our guests. We have implemented additional precautionary measures to provide a safe and secure environment for all of our guides and guests when tours resume. We will continue to increase sanitation, disinfecting and cleaning.
We are constantly reviewing our procedures based on guidelines provided by the World Health Organisation (WHO) and the Department of Health.
- All of our tours are small groups (maximum 16 guests).
- Adventure Wild Kimberley Tours guests are, on average, 94% Australian residents, with 3% New Zealand residents and 3% cross-section of the international Western Market.
- We offer two guides on every tour. Our guides are mature aged married couples equipped to care for all guests in a safe, hygienic & caring manner.
- All of our vehicles are subject to increased cleaning requirements including disinfection of all high contact areas, door handles and seats.
- Hand sanitizer will be and has always been available for all guests to use on tour.
- We will continue to provide your own personal water canteens for use, free of charge.
- Any guest with a cold or fever like symptoms will NOT be allowed to tour with us.
- We request that guests feeling unwell do not travel to Broome or the Kimberley.
- Please contact us and arrange an alternate travel date in accordance with our COVID-19 Credit Policy for 2020.
As always, we reiterate that Travel Insurance should be purchased at the time of reservation for any unforeseen cancellations, accident, injury or personal loss.
We thank you for your support and understanding.
COVID-19 CREDIT POLICY FOR 2020
Tour Changes and Cancellations
This is an unprecedented time and as such we are offering our customers flexibility with their reservations. We will continue to monitor this evolving situation and keep our guests informed of any direct impact or variation.
As the country is in a period of shut down we encourage guests to consider changing your touring schedule to an alternate departure date later in 2020 or alternatively 2021.
In support, Adventure Wild Kimberley Tours will transfer your reservation, applying your existing payments as credit to your future booking. Flexibility on change of dates will continue, subject to availability, for any time within our 2021 season.
Adventure Wild Kimberley Tours offer future holiday credit
- Credit is valid for travel on any tour until the end of 2021.
- Credit is transferable to another person.
- Credit is not redeemable for cash.
Adventure Wild Kimberley Tours are doing all we can to give our customers the flexibility and assurance that they need, whilst continuing to manage an evolving situation.
We thank you for your support of our small family business and we look forward to welcoming you on tour soon.
Additional costs may apply for 2021 departures in alignment with our current fare schedule.
As always, we strongly recommend that travel insurance is taken out at the time of reservation.
We look forward to welcoming you on our journey through the beautiful Kimberley.